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Manager – Student Retention

  • Handle social media responses to students in line with CEDP’s values.
  • Coordination with faculty team to ensure that batches from start to end are seamless for a positive student experience.
  • Coordination with Examination team to ensure smooth handling of the entire process including disbursal of certifications.
  • Effective resolution of student / parent grievances to the satisfaction within defined TAT’s and in line with our processes / SOP’s.
  • Ensure retention of students and increase students happiness quotient.
  • Managing student feedback mechanisms are and provide effective solutions for any issues that may arise.
  • Monitor student related apps.
  • Ensure Alumni’s are pitched for new courses / up gradation to their existing skills and revenue is generated through the same.
  • Ensure product and software training to sales team of all centres is provided within given time frame.
  • Manage team performance is aligned to company goals.
  • Responsible for teams like front office, chat, lead management and student coordinators.
  • Any other responsibility that the management assigns from time-to-time.

Job Features

experience5+ years
job categorySales & Marketing
locationThane
periodImmediate

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