After passing intermediate, Customer Service Advisor is one of the great career options for the ambitious students. So, if you have thought about a career in it, let us first understand what are the chief responsibilities of this particular role. Customer Service Advisor act as the liaison between the service technicians and customers at the garage. They play a vital role at work place interacting with the customers to determine the problems related to the vehicles and resolving complaints. They also closely work with the technicians and provide them appropriate repair descriptions.
As the automobile industry is booming not only in India but across the world, the demand for skillful and experienced Customer Service Advisors is also rising. And with the relevant experience and qualification, you will find yourself in demand.
This position starts at an attractive salary with promotion potential depending on your experience and car dealership’s location and size. Once you have acquired excellent skills and understanding of automotive technology, you are sure to get a good pay.
As a Customer Service Advisor in an automobile industry, you act as a bridge between customers and technicians. Job responsibilities include addressing customer’s concerns and complains, explaining repairs to them in a most simple way, estimating the cost and time required for repair and many more.
Customer service advisors are in demand in every part of the country. So you can easily get a job no matter where you are residing.
Employed as service advisor, you will get a chance to have plenty of customer interactions as they visit the shop for repairs, maintenance and other vehicle related issues. It helps you develop and enhance various skills such as decision-making skills, interpersonal skills, communication skills, understand automotive technology etc.
The work environment of a service customer advisor in automobile industry typically depends on the car dealership. They have to regularly visit the garage and make repairing is completed within committed time-frame.
Every car dealership strives to provide superior customer service, and thus there is a constant demand of skilled, trained and certified services advisors. In this competitive environment, the role of customer service advisor has become important in the auto repair sector. As a skilled professional, you have an excellent opportunity to break into reputed organization with which you want to be employed. A certificate in Customer Service advisor will help you find lucrative job in the automobile industry.
Tie-Ups: 100+ in Automobile Industry
At CEDP, the Customer Service Advisor is well designed to create outstanding customer service professionals. The students will be trained on the basics of automobiles, strategies to solve customer’s problems, cataloguing concerns of customer, scheduling service appointments, determining customer’s complain etc.
Certificate in Automobile Engineering was a wonderful Automobile course that had helped me immensely! CEDP is a skilful institute and gives 100% job guarantee in best of the brands. This course is well worth your time and energy.
Currently working with Mercedes Benz
I was very much passionate about bikes and cars and always dreamt of making a lucrative career as an automobile professional. Thanks to CEDP Skill Institute which helped me make my dream come true. The internship at which I was placed allowed for professional growth as I learned more about the automobile technician profession. I am currently working with Abhishek TVS Asalpha as a Senior Service Advisor
Abhishek TVS Asalpha.
I am glad that I chose CEDP Skill Institute for pursuing Certificate in Automobile Technician course. The valuable guidance and support from faculties has helped enhance my skills. It is a dream come true to set up my own workshop – Multi Brand Workshop of Cars in Palghar. Thanks to CEDP for all the support and giving me excellent opportunities to equip myself with the apt skills.
Owner – Multi Brand Workshop of Cars
I am really grateful to my teachers. Their guidance was really helpful and I have been able to do so well in academics with their immense support. The knowledge and industry-relevant skills I had gained during the course have helped me make my dreams come true. I have designed 10-feet-long bike, Adler Rider out of junk and spare parts.
Teacher’s all-time support and teaching methodologies have proved to be very fruitful for me and gave me the confidence to pursue my career. Thanks to the wonderful faculty who helped me hone my skills in this field. And today, I am running and managing Royal Enfield Service Centre in Palghar. Thank you CEDP for your guidance and support.
Owner – Royal Enfield Service Centre