- Communication skills
- Effective ways of greeting
- Pre-work order preparation
- Selling approaches and techniques
Customer Service Advisor (CSA) is a vocational training program that demonstrates the higher levels of learning. It facilitates easy entry into job market with desired skills and knowledge as a certified professional. Candidate benefits from the qualification as the course is mapped at level 3 by The National Skills Qualifications Framework (NSQF).
With plenty of Customer Service Advisors, what makes you stand out from the crowd to get a high paying position?
Upgrading your skills and broadening your knowledge can make you stand out among your peers. Increase your ability to articulate to the employer how you can make a difference in the workforce. Enroll in Customer Service Advisor certification course and become a certified CSA. Learn the key aspects of automotive business operations with a specific focus on customer service from highly experienced trainers. The course prepares candidates to deliver industry-leading customer service while expanding sales opportunities. Taught by industry experts, students will master the skills needed to become the future leaders of your dealership.
So, get ready to accelerate your career in the automobile industry as customer service advisor by enrolling to the course comprising of 1-month theory and 2-month paid on-the-job-training.
Practical: Demonstrative and participatory practical will help candidates learn how to interact with customers to resolve complaints, process orders, and provide information about the company’s products and services.
On-the-Job-Training: Students are placed for on-the-job-training to gain practical knowledge in the real working environment and get hands-on experience from professionals.
Study Tours: To allow our students to explore the latest advances in the automotive industry, industrial visits to leading workshops & manufacturing plants are organized for them.
As Customer Service Advisor are playing a vital role in the automotive repair industry, there is fittingly a constant demand for well-trained and certified experienced Service Consultants, with immediate job openings on a continuous, yearlong basis. With the relevant experience and qualification, you will find yourself in demand.
10th & Above
21 – 30 Years
Rising Demand of Skilled Professionals
Every car dealership strives to provide superior customer service, and thus there is a constant demand of skilled, trained and certified services advisors. A certificate in Customer Service advisor will help you find a lucrative job in the automobile industry.
The salary of a Service Advisor can vary depending on the candidate’s experience and the location and size of the dealership, among other things. A certificate in Customer Service Advisor will help you find a lucrative job in the automobile industry. They are more likely to find good-paying jobs and experience rapid wage growth. This position starts at an attractive salary with promotion potential depending on your experience and the car dealership’s location and size.
Enhance Your Skills as a CSA
Employed as a customer service advisor, you will get a chance to have plenty of customer interactions as they visit the workshop for repairs, maintenance, and other vehicle-related issues. It helps you develop and enhance various skills such as decision-making skills, interpersonal skills, communication skills, understand automotive technology etc.
At CEDP, the Customer Service Advisor is well designed to create outstanding customer service professionals. The students will be trained on the basics of automobiles, strategies to solve customer’s problems, cataloguing concerns of customer, scheduling service appointments, determining customer’s complain etc.
Certificate in Automobile Engineering was a wonderful Automobile course that had helped me immensely! CEDP is a skilful institute and gives 100% job guarantee in best of the brands. This course is well worth your time and energy.
Currently working with Mercedes Benz
I was very much passionate about bikes and cars and always dreamt of making a lucrative career as an automobile professional. Thanks to CEDP Skill Institute which helped me make my dream come true. The internship at which I was placed allowed for professional growth as I learned more about the automobile technician profession. I am currently working with Abhishek TVS Asalpha as a Senior Service Advisor
Abhishek TVS Asalpha.
I am glad that I chose CEDP Skill Institute for pursuing Certificate in Automobile Technician course. The valuable guidance and support from faculties has helped enhance my skills. It is a dream come true to set up my own workshop – Multi Brand Workshop of Cars in Palghar. Thanks to CEDP for all the support and giving me excellent opportunities to equip myself with the apt skills.
Owner – Multi Brand Workshop of Cars
I am really grateful to my teachers. Their guidance was really helpful and I have been able to do so well in academics with their immense support. The knowledge and industry-relevant skills I had gained during the course have helped me make my dreams come true. I have designed 10-feet-long bike, Adler Rider out of junk and spare parts.
Teacher’s all-time support and teaching methodologies have proved to be very fruitful for me and gave me the confidence to pursue my career. Thanks to the wonderful faculty who helped me hone my skills in this field. And today, I am running and managing Royal Enfield Service Centre in Palghar. Thank you CEDP for your guidance and support.
Owner – Royal Enfield Service Centre
A skilled customer service advisor always strives to create a good rapport with his customers. He should have full understanding of his businesses’ functions and services.
Customer service advisors interact directly with potential, new and existing clients. They help customers with complaints and questions, provide information about products and services etc.
A certificate in Customer Service Advisor program can help the candidates get hired by various car and bikes dealerships.
Along with a certification, you must have excellent communication, problem-solving and organizational skills.
Most of the service advisors get a commission on selling the services.
A large majority of parents have made the required fee payment up to 75% of the total fees of their respective children and we would like to thank them. Though we have been able to weather the financial storm so far, the situation continues to remain challenging.
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