The Customer Service Advisor course (CSA) offered by CEDP Skill Institute in Mumbai combines theory and practical exercises and provides an extensive training on customer handling skills. Students will learn many aspects of automotive business operations with specific focus on customer service, service writing, vehicle repair, and parts. They will also learn automotive business operations aspects with specific focus on customer service, vehicle repair and parts and service writing.
At CEDP, we make you a certified customer service advisor in just 3 months. Demonstrative and participatory practical and paid on-job-training equips the students with apt skills required to enter the job market.
Once you become a certified Automotive CSA, you can enter the job market and earn attractive salary. Customer Service Advisor acts as the liaison between the service technicians and customers at the garage. They play a vital role at work place interacting with the customers to determine the problems related to the vehicles and resolving complaints. They also closely work with the technicians and provide them appropriate repair descriptions.
10th & Above
21 – 30 Years
Rising Demand of Skilled Professionals
Every car dealership strives to provide superior customer service, and thus there is a constant demand of skilled, trained and certified services advisors. A certificate in Customer Service advisor will help you find a lucrative job in the automobile industry.
Good Pay Package
With the relevant experience and qualification, you will find yourself in demand. They are more likely to find good-paying jobs and experience rapid wage growth. This position starts at an attractive salary with promotion potential depending on your experience and car dealership’s location and size.
Enhance Your Skills as a CSA
Employed as a customer service advisor, you will get a chance to have plenty of customer interactions as they visit the workshop for repairs, maintenance and other vehicle related issues. It helps you develop and enhance various skills such as decision-making skills, interpersonal skills, communication skills, understand automotive technology etc.
At CEDP, the Customer Service Advisor is well designed to create outstanding customer service professionals. The students will be trained on the basics of automobiles, strategies to solve customer’s problems, cataloguing concerns of customer, scheduling service appointments, determining customer’s complain etc.
Certificate in Automobile Engineering was a wonderful Automobile course that had helped me immensely! CEDP is a skilful institute and gives 100% job guarantee in best of the brands. This course is well worth your time and energy.
Currently working with Mercedes Benz
I was very much passionate about bikes and cars and always dreamt of making a lucrative career as an automobile professional. Thanks to CEDP Skill Institute which helped me make my dream come true. The internship at which I was placed allowed for professional growth as I learned more about the automobile technician profession. I am currently working with Abhishek TVS Asalpha as a Senior Service Advisor
Abhishek TVS Asalpha.
I am glad that I chose CEDP Skill Institute for pursuing Certificate in Automobile Technician course. The valuable guidance and support from faculties has helped enhance my skills. It is a dream come true to set up my own workshop – Multi Brand Workshop of Cars in Palghar. Thanks to CEDP for all the support and giving me excellent opportunities to equip myself with the apt skills.
Owner – Multi Brand Workshop of Cars
I am really grateful to my teachers. Their guidance was really helpful and I have been able to do so well in academics with their immense support. The knowledge and industry-relevant skills I had gained during the course have helped me make my dreams come true. I have designed 10-feet-long bike, Adler Rider out of junk and spare parts.
Teacher’s all-time support and teaching methodologies have proved to be very fruitful for me and gave me the confidence to pursue my career. Thanks to the wonderful faculty who helped me hone my skills in this field. And today, I am running and managing Royal Enfield Service Centre in Palghar. Thank you CEDP for your guidance and support.
Owner – Royal Enfield Service Centre
A skilled customer service advisor always strives to create a good rapport with his customers. He should have full understanding of his businesses’ functions and services.
Customer service advisors interact directly with potential, new and existing clients. They help customers with complaints and questions, provide information about products and services etc.
A certificate in Customer Service Advisor program can help the candidates get hired by various car and bikes dealerships.
Along with a certification, you must have excellent communication, problem-solving and organizational skills.
Most of the service advisors get a commission on selling the services.