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Customer Service Advisor (CSA) – Level 3

  • 100
  • Tie-ups with Automobile Companies
  • 10
  • +
  • Years of Experience in Auto Industry
  • 100
  • %
  • Job Assistance

Customer Service Advisor (CSA) – Level 3

Customer Service Advisor (CSA) is a vocational training program that demonstrates the higher levels of learning. It facilitates easy entry into job market with desired skills and knowledge as a certified professional. Candidate benefits from the qualification as the course is mapped at level 3 by The National Skills Qualifications Framework (NSQF).

Career opportunities if you have certification by your side:

  • The training program is mapped at NSQF Level 3
  • Opportunities for increased wage as you’re formally skilled
  • Acquired skills on par with international standards

With plenty of Customer Service Advisors, what makes you stand out from the crowd to get a high paying position?

Upgrading your skills and broadening your knowledge can make you stand out among your peers. Increase your ability to articulate to the employer how you can make a difference in the workforce. Enroll in Customer Service Advisor certification course and become a certified CSA. Learn the key aspects of automotive business operations with a specific focus on customer service from highly experienced trainers. The course prepares candidates to deliver industry-leading customer service while expanding sales opportunities. Taught by industry experts, students will master the skills needed to become the future leaders of your dealership.

So, get ready to accelerate your career in the automobile industry as customer service advisor by enrolling to the course comprising of 1-month theory and 2-month paid on-the-job-training.

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What will you learn?

  • Communication skills
  • Effective ways of greeting
  • Pre-work order preparation
  • Selling approaches and techniques
  • Repair order techniques
  • Service strategies
  • Customer interaction skill levels
  • Upselling opportunities

Steps to make you pro

Practical: Demonstrative and participatory practical will help candidates learn how to interact with customers to resolve complaints, process orders, and provide information about the company’s products and services.

On-the-Job-Training: Students are placed for on-the-job-training to gain practical knowledge in the real working environment and get hands-on experience from professionals.

Study Tours: To allow our students to explore the latest advances in the automotive industry, industrial visits to leading workshops & manufacturing plants are organized for them.

Career paths upon Customer Service Advisor course completion

  • Automotive Service Advisor
  • Service Manager

Employment outlook

As Customer Service Advisor are playing a vital role in the automotive repair industry, there is fittingly a constant demand for well-trained and certified  experienced Service Consultants, with immediate job openings on a continuous, yearlong basis. With the relevant experience and qualification, you will find yourself in demand.

Core Benefits of pursuing a career as a Customer Service Advisor

  • Get hired by automobile dealerships across country.
  • Opportunities to grow in a career with rich experience and right skills.
  • Jobs for skilled and certified CSA won’t obsolete on the advent of Industry 4.0 as they offer in-person support and specialized expertise which technologies can’t provide.


10th & Above


21 – 30 Years

Total Duration

3 Months


1 Month


2 Months

Secure your future during time of social distancing!
Get instant admission to the course in just Rs 999/-.
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Customer Service Advisor training course trains in the following areas

  • Enhanced communication skills
  • Effective greetings
  • Pre-work order preparation
  • Selling approaches and techniques
  • Repair order techniques
  • Service strategies
  • Customer interaction skill levels
  • Upselling opportunities

Why pursue a career as CSA?

Rising Demand of Skilled Professionals
Every car dealership strives to provide superior customer service, and thus there is a constant demand of skilled, trained and certified services advisors. A certificate in Customer Service advisor will help you find a lucrative job in the automobile industry.

Pay Package
The salary of a Service Advisor can vary depending on the candidate’s experience and the location and size of the dealership, among other things. A certificate in Customer Service Advisor will help you find a lucrative job in the automobile industry. They are more likely to find good-paying jobs and experience rapid wage growth. This position starts at an attractive salary with promotion potential depending on your experience and the car dealership’s location and size.

Enhance Your Skills as a CSA
Employed as a customer service advisor, you will get a chance to have plenty of customer interactions as they visit the workshop for repairs, maintenance, and other vehicle-related issues. It helps you develop and enhance various skills such as decision-making skills, interpersonal skills, communication skills, understand automotive technology etc.

CEDP’s Customer Service Advisor course structure

At CEDP, the Customer Service Advisor is well designed to create outstanding customer service professionals. The students will be trained on the basics of automobiles, strategies to solve customer’s problems, cataloguing concerns of customer, scheduling service appointments, determining customer’s complain etc.

Great Customer Service

Satisfactory customer service means listening to customer’s problems keenly and giving them full attention. During the course, students will learn how to offer outstanding customer service and create a long lasting impression on customers. They will be trained on how to deal with customers on their visit and answer their question in the best possible way.

Communication Skills

It is very important for the customer service advisors to have a clear and good communication with their esteemed customers. The students with our services advisor training will develop excellent communication skills and become skilled in explaining repairs to the customers. They can help them understand what repairs will be performed on their vehicle and why it is required.

Demonstrate Responsibility

Consider a service advisor training at CEDP as our experts help the students develop exceptional customer service skills. The customers visiting the workshops need reassurance that their vehicle are repaired properly without any delay. A service professional with exceptional skills is only proficient in dealing with unhappy customers by offering a solution to the problems and giving them positive experience.



A skilled customer service advisor always strives to create a good rapport with his customers. He should have full understanding of his businesses’ functions and services.

Customer service advisors interact directly with potential, new and existing clients. They help customers with complaints and questions, provide information about products and services etc.

A certificate in Customer Service Advisor program can help the candidates get hired by various car and bikes dealerships.

Along with a certification, you must have excellent communication, problem-solving and organizational skills.

Most of the service advisors get a commission on selling the services.

Attractive Features:

A large majority of parents have made the required fee payment up to 75% of the total fees of their respective children and we would like to thank them. Though we have been able to weather the financial storm so far, the situation continues to remain challenging.
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