Online Admission

Customer Service Advisor (CSA)

  • 100
  • Tie-ups with Automobile Companies
  • 10
  • +
  • Years of Experience in Auto Industry
  • 100
  • +
  • Job Assistance

Customer Service Advisor (CSA)

After passing intermediate, Customer Service Advisor is one the great career options for the ambitious students. So, if you have thought about a career in it, let us first understand what are the chief responsibilities of this particular role. Customer Service Advisor act as the liaison between the service technicians and customers at the garage. They play a vital role at the work place interacting with the customers to determine the problems related to the vehicles and resolving complaints.  They also closely work with the technicians and provide them appropriate repair descriptions.

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Core Benefits

  • Work as a Customer Service Advisor with the esteemed organizations.
  • With the right qualification and relevant experience, you can progress in your career at a fast pace.
  • Initially designated as automotive technician, you will be moving into an advisor role owing to your rich experience.
  • CSA is the first line of communication with the customers during their visits to a dealership.

Eligibility

Automobile background

Age

21 to 30 Years

Total Duration

3 Months

Theory

1 Months

On-Job-Training Duration

2 Months

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6 Quick Facts

Rising Demand of Skilled Professionals

As the automobile industry is booming not only in India but across the world, the demand for skillful and experienced Customer Service Advisors is also rising. And with the relevant experience and qualification, you will find yourself in demand.

Attractive Salary

This position starts at an attractive salary with promotion potential depending on your experience and car dealership’s location and size. Once you have acquired excellent skills and understanding of automotive technology, you are sure to get a good pay.

Duties and Task

As a Customer Service Advisor in an automobile industry, you act as a bridge between customers and technicians. Job responsibilities include addressing customer’s concerns and complains, explaining repairs to them in a most simple way, estimating the cost and time required for repair and many more.

Mobility in Career

Customer service advisors are in demand in every part of the country. So you can easily get a job no matter where you are residing.

Enhance Your Skills

Employed as service advisor, you will get a chance to have plenty of customer interactions as they visit the shop for repairs, maintenance and other vehicle related issues. It helps you develop and enhance various skills such as decision-making skills, interpersonal skills, communication skills, understand automotive technology etc.

Work Environment

The work environment of a service customer advisor in automobile industry typically depends on the car dealership. They have to regularly visit the garage and make repairing is completed within committed time-frame.

Every car dealership strives to provide superior customer service, and thus there is a constant demand of skilled, trained and certified services advisors. In this competitive environment, the role of customer service advisor has become important in the auto repair sector. As a skilled professional, you have an excellent opportunity to break into reputed organization with which you want to be employed. A certificate in Customer Service advisor will help you find lucrative job in the automobile industry.
Tie-Ups: 100+ in Automobile Industry

CEDP’s Customer Service Advisor course structure

At CEDP, the Customer Service Advisor is well designed to create outstanding customer service professionals. The students will be trained on the basics of automobiles, strategies to solve customer’s problems, cataloguing concerns of customer, scheduling service appointments, determining customer’s complain etc.

Great Customer Service

Satisfactory customer service means listening to customer’s problems keenly and giving them full attention. During the course, students will learn how to offer outstanding customer service and create a long lasting impression on customers. They will be trained on how to deal with customers on their visit and answer their question in the best possible way.

Communication Skills

It is very important for the customer service advisors to have a clear and good communication with their esteemed customers. The students with our services advisor training will develop excellent communication skills and become skilled in explaining repairs to the customers. They can help them understand what repairs will be performed on their vehicle and why it is required.

Demonstrate Responsibility

Consider a service advisor training at CEDP as our experts help the students develop exceptional customer service skills. The customers visiting the workshops need reassurance that their vehicle are repaired properly without any delay. A service professional with exceptional skills is only proficient in dealing with unhappy customers by offering a solution to the problems and giving them positive experience.

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