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Front Office & Guest Relationship Management Course

Course or Workshop Overview

Front Office & Guest Relationship Management Course is a 2-day workshop that equip individuals with right skills and practical training. The course aims to prepare the participants to effectively work in a hospitality establishments and train them for the job of a Front Office Executive and Guest Relations Manager.

Who needs this program?

The course can be pursued by aspiring students looking out for a career in Hotel Management or for those who want to enhance and upgrade their skills.

Why this course/workshop from CEDP Skill Institute?

CEDP Skill Institute delivers job-based education that makes every individual job ready. Our Front Office & Guest Relationship Management course introduces the students to the methods and procedures required for the Front Office Operations. The certificate provided after the completion of course will help in job advancement.

What will this course or workshop cover?

A well trained and skilled professional can get employed with different hospitality establishments including Hotels, Restaurants, Guesthouses, Hospitals and Private clubs. In the hospitality industry, enthusiasm and great service is very essential. The course aims at building key competencies amongst the participants such as:

  • Personal grooming
  • Professional attitude
  • Effective communication
  • Closing conversations
  • Welcome and attend the guests
  • Effectively handling guest’s complaints and queries
  • Appropriate etiquette, conduct and body language

 Course or workshop Objectives

The course is a job oriented certificate course which help students develop knowledge and skills in service related procedures. The course structure emphasizes on the importance of high standards in personal qualities and delivering outstanding customer service. The main objective of the course is train the participants in the best possible, so that they should be able to:

  • Determine what guests expect
  • Effectively manage service-related stress
  • Handle the guest in a best possible way
  • Develop communications skills required to deal with unhappy, disappointed and angry guests or customers

 Included within the course costs

The average course fee charged for this course is Rs. 5,000/-.

 Certification

After successful completion of the training, students or participants will be provided certificate which can help them land their dream job.

 About the trainer

ABOUT THE TRAINER

Mr. Vishal Damodar has 10 years of extensive experience in Hotel & Travel Industry. He holds pride in being associated with some of the renowned hotels of Mumbai and Navi Mumbai including Oberoi`s Group of Hotel. He is highly experienced in handling OTA`S, CRS, Corporates & Foreigners guests of Hotels. Mr. Vishal Damodar helps the young minds to propel their career by providing an excellent guidance.

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